KCWA News



METER AND BILLING INVESTIGATION UPDATES: 





[3-31-2021 Update]

Channel 10 News Story

(Link Here)


[2-1-2021 Update] 

House Corporations Hearing for House Resolution H5030 

 (Link Here


Additional Documentation:

Letter/Testimony From Attorney General Neronha(AG) to House Corporations Committee Regarding House Resolution H5030

Letter/Testimony From Public Utilities Commission (PUC) to House Corporations Committee Regarding House Resolution H5030

Letter/Testimony From Division of Public Utilities and Carriers (DPUC) to House Corporations Committee Regarding House Resolution H5030

Letter/Testimony From David L. Simmons PE Executive Director/Chief Engineer to House Corporations Committee Regarding House Resolution H5030




[1-25-2021 Update]

Coventry Town Council Meeting


Start time of presentations to Coventry Town Council in video 1:34:30

The start time for Al Mancini is 1:34:30. 

The start time for David L Simmons, PE is 1:54:00


Documents: 

Presentation to Coventry Town Council (click here) by Al Mancini, Chief Regulatory Analyst from the RI Division of Public Utilities and Carriers

Presentation to Coventry Town Council (click here) by David L Simmons P.E., Executive Director and Chief Engineer from Kent County Water Authority



[1-21-2021 Updates]

KCWA Email to Board of Directors - Regarding Resolution H5030 calling on Attorney General to investigate KCWA  (Link Here)


How to Obtain the Certified Test Results for your NEW* Meter (Link Here)


Certified Meter Accuracy Test Results - Record Table* (Link Here)

( * For any meter installed from 2018 - Present )


[12-1-2021 Update]

Channel 12 Video Clip - KCWA Special Board Meeting





KCWA Summer Billing Investigation Statistics as of January 21, 2021:



SEPTEMBER 2020 BILLING CYCLE (CYCLE A - WARWICK/EAST GREENWICH) - USAGE PERIOD (1⁄2 May-June-July-1⁄2 Aug)*
The total number of bills sent for the September 2020 Warwick/East Greenwich Billing Cycle (Cycle A)
These bills are received by customers in early October for water used (1⁄2May -June-July-1⁄2Aug)

9,042


Number of billing inquiries/disputes received from September billing 

0


OCTOBER BILLING CYCLE (CYCLE B- COVENTRY) - USAGE PERIOD (1⁄2 June-July-Aug-1⁄2 Sept)*
The total number of bills sent for the October 2020 Coventry Billing Cycle (Cycle B)
These bills are received by customers in early November for water used (1⁄2June-July-Aug-1⁄2Sept):

9,976


Number of billing inquiries/disputes received from October billing**  

524*


NOVEMBER BILLING CYCLE (CYCLE C -WEST WARWICK) - USAGE PERIOD (1⁄2 July-Aug-Sept-1⁄2 Oct)*
The total number of bills sent for the November 2020 West Warwick Billing Cycle (Cycle C)
These bills are received by customers in early December for water used (1⁄2July-Aug-Sept-1⁄2Oct):

       8,327

Number of billing inquiries/disputes received from November billing 
         32

TOTAL KCWA BILLS SENT INCLUDING SUMMER 2020 USAGE
* It takes 2-3 weeks to read meters and up to an additional 2 weeks to check and process the bills. 
**All cycle B complaints were received after Nov 5, 2020 Facebook posts with several hundred comments on Coventry, RI Biggest Town in the Smallest State, four Channel 10 prime time reports, two Channel 12 prime time reports, one Channel 6 report, four discussions on Gene Valicenti Radio Show on WPRO, and a half dozen articles written in various local new papers and digital media. 



      27345

Total number of investigations requested to KCWA as of January 21, 2021:
        556
Total number of investigations completed by KCWA as of January 21, 2021:
        556
Total number investigated cases of extreme usage ≥ 200% relative to past summers:
         29
Total number of investigated cases of moderate usage >100% < 200% relative to past summers:
         72
Total number of investigated cases of reasonable increased usage ≤ 100% > 0% relative to past summers:
        313
Total number of investigated cases of reduced usage ≤ 0% relative to past summers:
        142
Average increase in usage on all accounts investigated
        42%
Average increased daily use in Gallons Per Day (GPD) on all accounts investigated based on average 100-day usage period     142 GPD
Average increased daily use in Gallons Per Minute (GPM)
    0.098 GPM
Total number of completed investigations where the bill was determined correct:
        539
Total number of completed investigations where the bill was incorrect1:
         17
The total number of KCWA reviewed complaints that filed with RIDPUC for final resolution 1-21-21:          127
The total number of KCWA reviewed complaints resolved by RIDPUC as of 1-21-21: (bill was determined to be correct and customer satisfied)           83
 The total number of KCWA reviewed complaints in process with RIDPUC
        44
 Total number KCWA investigations that are in process as of 1-21-21: 
        0
 Total number investigations that have not been started as of 1-21-21: 
        0
 Percentage of investigated bills found in error to date relative to the whole2:
       0.06%
Percentage of investigated bills found in error to date3:
       3.0%
KCWA hours spent on special investigations to date4:

       417
KCWA production statistics comparing May through Oct for years 2019 and 2020:

Total production into system May through Oct 2020 in gallons
1,894,390,000
 Total production into system May through Oct 2019 in gallons
1,634,100,000
Total production increase from 2019 to 2020 May through Oct in gallons:
260,290,000

1 Manual reading entry errors into billing system by KCWA. Three bills in error were underbilled, not overbilled.
2 This statistic was calculated by taking 17 errors divided by the 27345 bills sent.
3 This statistic was calculated by taking 17 errors divided by the 539 complaints received. There were over 1000 inquiries resolved over the phone not included in this statistic
4 Hours calculated using an average time of 45 minutes per investigation to complete the 8 steps.











Please click here for 12-11-20 response to members of RI General Assembly regarding Billing disputes 


Please click here for information regarding the meter investigation 11-17-20 


Please click here for datalog reports. 


Please click here for Elderly Couples Investigation Results Featured on Channel 10


Please click here for Centerville Glen Condo Association Investigation Results Featured on Channel 10






The Kent County Water Authority continues to take this usage matter very seriously and we are actively investigating each claim individually. Please bear with us as we make site visits and review each claim. We are also auditing our billing and accounting systems as part of this process. This takes time, but please be assured we hear you. Please see the letter from DPUC to Senator Raptakis and Representative Serpa by clicking here.


Please note that all shutoffs, regardless of discrepancies, are on hold due to the Covid-19 pandemic. This moratorium on shutoffs was activated on November 12, 2020. KCWA has stopped all interest accrual on past due accounts as ordered by the PUC since April. All credit card fees and electronic check fees are waived indefinitely. KCWA is offering flexible interest free payment plans to all customers needing assistance. For any further inquires, please contact customer service during normal business hours M-F 8AM to 4PM at 401-821-9300 or email [email protected]


Kent County Water Authority The RIPUC issued an order on to stop all collections activities (shutoffs) in March for all regulated public utilities.http://www.ripuc.ri.gov/eventsactions/docket/5022page.html due to COVID. This order was lifted on July 17, 2020. KCWA commenced collection activities up until November 12, 2020. It was decided to stop all collections due to the recent increase in Covid-19 over the last few weeks. This is being done voluntarily by KCWA. The decision applies to all shutoffs inclusive of nonpayment and also the meter change out program. All accounts where bills are being disputed never get shut off as a matter of policy.


06-Apr-2021
17-Mar-2021
22-Jan-2021
19-Jan-2021
01-Dec-2020
06-Nov-2020
14-Sep-2020
12-Aug-2020
19-Mar-2020
07-Feb-2020
15-Oct-2019
15-Oct-2019
06-May-2019
15-Apr-2019
12-Sep-2018
23-Jan-2018
08-Dec-2016
22-Jun-2016
  Contact Information

Hours: Mon-Fri, 8am to 4pm
  Phone: (401) 821-9300
  Fax: (401) 823-4810
  Email Customer Service

1072 Main Street
PO Box 192
West Warwick, RI 02893-0192
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