March 30,2020 Update:
The Kent County Water Authority main office located at 1072 main street in West Warwick will remain closed to the public until further notice.
We encourage new account set-ups, closures, and all other business be handled by contacting us via phone at 401-821-9300 or email at [email protected] Our phones will be operated Monday - Friday from 7:30 a.m. until 4 p.m.
If you cannot make your payment by the due date, or if you already have a past due account, please contact us so we can record a payment arrangement.
Thank you in advance for understanding these temporary changes in operational procedures. We take seriously the health of our customers. We also value the responsibility of helping to ensure that we remain the water utility you expect us to be during this critical time. Part of that responsibility is to safeguard the health of not only our staff, but their families.
We are working in a time where the only thing that is certain is 'uncertainty'. Therefore, we appreciate you partnering with us as we work together, along with all public water utilities, to be able to remain a vital resource for assisting during the COVID-19 pandemic.
SAFE DRINKING WATER
It is important for you to know that KCWA’s drinking water treatment barriers provide protection that includes filtration and disinfection of our ground water sources. These treatments are effective in removing and/or inactivating viruses. It is important to also note that all water purchased and distributed to our customers from Providence Water Supply Board also provides the same. All water delivered to our customers meets all current federal and state drinking water requirements.
KCWA WILL NOT BE SHUTTING WATER OFF FOR NONPAYMENT OR NONCOMPLIANCE
In an effort to keep our customers safe during the corona virus pandemic KCWA will be placing a moratorium on shut offs. KCWA will not be shutting off water for nonpayment or noncompliance for the specified period as determined by the RIPUC. We will continue to evaluate this moratorium as more information becomes available.
TEMPORARY SUSPENSION OF IN-HOME FIELD APPOINTMENTS
KCWA has been focused on two high priorities as the spread of the corona virus has evolved: the health and safety of our employees and the health and safety of our customers. As such, Kent County Water will also be suspending all non-essential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments. This temporary suspension is to also include our meter change out program where meters are being replaced inside homes. Our contractor Thielsch/WMS will be in contact with all customers that have a scheduled appointment to reschedule.
SUSPENSION OF IN PERSON PAYMENT OF BILLS
We appreciate you remitting your water payments by phone, mail, or on-line
PAY BY TELEPHONE: (401) 821-9300 (secure payments M-F 7:30 a.m. – 4:00 P.M.)
PAY BY ACH OR CC: https://www.ri.gov/app/kentcounty/water
MAIL A CHECK OR MONEY ORDER :
KENT COUNTY WATER AUTHORITY
PO BOX 9901
PROVIDENCE, RI 02940-4001
DROP OFF A CHECK OR MONEY ORDER (DROP SLOT AT SIDE ENTRANCE) :
KENT COUNTY WATER AUTHORITY
1072 MAIN STREET
WEST WARWICK, RI 02893-0192
PLEASE NOTE THE ACCOUNT NUMBER ON ALL CHECKS AND MONEY ORDERS
For additional information about the coronavirus, please visit:
https://health.ri.gov/diseases/ncov2019/ https://www.cdc.gov/coronavirus/2019-ncov/
As always, thank you for your trust in Kent County Water Authority as we continue to provide you with safe,clean, reliable water services.