If you cannot make your payment by the due date, or if you already have a past due account, please contact us so we can record a payment arrangement.
SAFE DRINKING WATER

It is important for you to know that KCWA’s drinking water treatment barriers provide protection that includes filtration and disinfection of our ground water sources. These treatments are effective in removing and/or inactivating viruses. It is important to also note that all water purchased and distributed to our customers from Providence Water Supply Board also provides the same. All water delivered to our customers meets all current federal and state drinking water requirements.

KCWA WILL NOT BE SHUTTING WATER OFF FOR NONPAYMENT OR NONCOMPLIANCE

In an effort to keep our customers safe during the corona virus pandemic KCWA will be placing a moratorium on shut offs. KCWA will not be shutting off water for nonpayment or noncompliance through May 31, 2020. We continue to evaluate this moratorium as more information becomes available regarding the pandemic.

SUSPENSION OF INTEREST ON DELINQUENT BILLS

KCWA requested, and was granted by the Public Utilities Commission, a waiver on interest for those accounts that have become delinquent as a result of the pandemic.

TEMPORARY SUSPENSION OF IN-HOME FIELD APPOINTMENTS

KCWA has been focused on two high priorities as the spread of the corona virus has evolved: the health and safety of our employees and the health and safety of our customers. As such, Kent County Water will also be suspending all non-essential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments. This temporary suspension also includes our meter change out program. Our contractor Thielsch/WMS will be in contact with all customers that have a scheduled appointment to reschedule. We are hoping to start rescheduling meter appointments in June.

SUSPENSION OF IN PERSON PAYMENT OF BILLS

We appreciate remitting water payments by phone, mail, or on-line at this time

PAY BY TELEPHONE: (401) 821-9300 (secure payments M-F 7:30 a.m. – 4:00 P.M.)

PAY BY ACH OR CC: https://www.ri.gov/app/kentcounty/water

MAIL A CHECK OR MONEY ORDER :
KENT COUNTY WATER AUTHORITY
PO BOX 9901
PROVIDENCE, RI 02940-4001

DROP OFF A CHECK OR MONEY ORDER :
KENT COUNTY WATER AUTHORITY
1072 MAIN STREET
WEST WARWICK, RI 02893-0192

PLEASE NOTE THE ACCOUNT NUMBER ON ALL CHECKS AND MONEY ORDERS

Thank you in advance for understanding these temporary changes in operational procedures. We take seriously the health of our customers. We also value the responsibility of helping to ensure that we remain the water utility you expect us to be during this critical time. Part of that responsibility is to safeguard the health of not only our staff, but their families.

We are working in a time where the only thing that is certain is 'uncertainty'. Therefore, we appreciate you partnering with us as we work together, along with all public water utilities, to be able to remain a vital resource for assisting during the COVID-19 pandemic.
For additional information about the coronavirus, please visit:

https://health.ri.gov/diseases/ncov2019/ https://www.cdc.gov/coronavirus/2019-ncov/

As always, thank you for your trust in Kent County Water Authority as we continue to provide you with safe,clean, reliable water services.

Kent County Water Authority is a nonprofit public utility created by the General Assembly in 1946 to distribute water in the Kent County service district. We deliver an average of 8.7 million gallons per day of potable water to more than 88,000 people through 27,700 customer accounts. We are committed to providing our customers with the most cost effective drinking water and services. We strive to keep our valued customers informed of their water system and thank you for your continued confidence in the product we deliver.

FEEL FREE TO CALL (401) 821-9300 WITH ANY QUESTIONS.