Press Release 3-16-2020 Regarding COVID-19
The health and safety of our customers and employees is our top priority. Kent County Water Authority (KCWA)provides an essential service that is critically important, and we have a preparedness plan to maintain continuity of service to our customers.
KCWA continues to monitor situational updates as provided by Governor Raimondo, Rhode Island Department of Health (RIDOH), Rhode Island Division of Public Utilities (RIDPUC), Rhode Island Public Utilities Commission (RIPUC), and the Center for Disease Control(CDC). We are continuously evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers and communities we serve as well as our employees. At this time, KCWA offices will remain open for emergency calls. Please visit our website for updates.
SAFE DRINKING WATER
It is important for you to know that KCWA’s drinking water treatment barriers provide protection that includes filtration and disinfection of our ground water sources. These treatments are effective in removing and/or inactivating viruses. It is important to also note that all water purchased and distributed to our customers from Providence Water Supply Board also provides the same. All water delivered to our customers meets all current federal and state drinking water requirements.
KCWA WILL NOT BE SHUTTING WATER OFF FOR NONPAYMENT OR NONCOMPLIANCE
In an effort to keep our customers safe during the corona virus pandemic KCWA will be placing a moratorium on shut offs. KCWA will not be shutting off water for nonpayment or noncompliance for the specified period as determined by the RIPUC. We will continue to evaluate this moratorium as more information becomes available.
TEMPORARY SUSPENSION OF IN-HOME FIELD APPOINTMENTS
KCWA has been focused on two high priorities as the spread of the corona virus has evolved: the health and safety of our employees and the health and safety of our customers. As such, Kent County Water will also be suspending all non-essential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments. This temporary suspension is to also include our meter change out program where meters are being replaced inside homes. Our contractor Thielsch/WMS will be in contact with all customers that have a scheduled appointment to reschedule.
SUSPENSION OF IN PERSON PAYMENT OF BILLS
KCWA will also be suspending in person payments until March 30th. You can pay your bill by calling the office at 401-821-9300 or going online https://www.ri.gov/app/kentcounty/water
For additional information about the corona virus, please visit:
Water System Preparedness for Coronavirus
Latest guidance from the American Water Works Association about preparing for staffing shortages and ensuring that essential treatment chemicals and supplies are on hand: https://www.awwa.org/AWWA-Articles/covid-19-response-water-sector-preparation-vigilance-crucial
If you have general questions about COVID-19 see the RIDOH webpage health.ri.gov/covid or call 401-222-8022.
For questions related to drinking water call the Center for Drinking WaterQuality at 401-222-6867 or email [email protected].
As always, thank you for your trust in Kent County Water Authority as we continue to provide you with safe,clean, reliable water services.