Emergency Information
KCWA COVID-19 UPDATES


The Kent County Water Authority main office located at 1072 main street in West Warwick is open.

At this time to comply with social distancing, we will allow only two customers to be in the building at a time. We will allow one customer at the front desk and another customer will be allowed to stand in the lobby.  Please note that face masks must be worn. 

SAFE DRINKING WATER

It is important for you to know that KCWA’s drinking water treatment barriers provide protection that includes filtration and disinfection of our ground water sources. These treatments are effective in removing and/or inactivating viruses. It is important to also note that all water purchased and distributed to our customers from Providence Water Supply Board also provides the same. All water delivered to our customers meets all current federal and state drinking water requirements.

KCWA TO RESUME SHUTOFFS FOR NONPAYMENT starting July 17, 2020

The RIPUC lifted the moratorium on shutoffs for nonpayment and KCWA will be commencing collection activities for nonpayment after July 17, 2020.  

If you cannot make your payment by the due date, or if you already have a past due account, please contact us for a payment arrangement.

SUSPENSION OF INTEREST ON DELINQUENT BILLS

KCWA requested, and was granted by the Public Utilities Commission, a waiver on interest for those accounts that have become delinquent as a result of the pandemic. 

SUSPENSION OF CREDIT CARD/ACH FEES 

KCWA requested, and was granted by the Public Utilities Commission, a waiver on charging credit card/ACH fees to our customers. 

IN-HOME FIELD APPOINTMENTS AND METER CHANGE-OUT PROGRAM

With Rhode Island entering Phase 3 of the COVID-19 reopening plan, Kent County Water resumed both non-essential field appointments and the Meter Change-out Program. KCWA, and its contractors, will limit the amount of contact with customers during all field appointment. Our contractor Thielsch/WMS has been contacting customers with previously scheduled appointments. Information on the additional safety and sanitary procedures and implementation are outlined in the FAQ page, WMS FAQ.


HOW TO MAKE A PAYMENT 

You can now make a payment online or over the telephone FREE OF CHARGE

PAY BY TELEPHONE: (401) 821-9300 (secure payments M-F 7:30 a.m. – 4:00 P.M.)

PAY BY ACH OR CC:  https://www.ri.gov/app/kentcounty/water

MAIL A CHECK OR MONEY ORDER :  PLEASE NOTE THE ACCOUNT NUMBER ON ALL CHECKS AND MONEY ORDERS
                        KENT COUNTY WATER AUTHORITY 
                        PO BOX 9901  
                        PROVIDENCE, RI 02940-4001


DROP OFF A CHECK OR MONEY ORDER (DROP SLOT AT SIDE ENTRANCE): 

                        KENT COUNTY WATER AUTHORITY 
                        1072 MAIN STREET  
                        WEST WARWICK, RI 02893-0192


Thank you in advance for understanding these temporary changes in operational procedures. We take seriously the health of our customers.  We also value the responsibility of helping to ensure that we remain the water utility you expect us to be during this critical time. Part of that responsibility is to safeguard the health of not only our staff, but their families.

We are working in a time where the only thing that is certain is 'uncertainty'. Therefore, we appreciate you partnering with us as we work together, along with all public water utilities, to be able to remain a vital resource for assisting during the COVID-19 pandemic.

For additional information about the coronavirus, please visit:

https://health.ri.gov/diseases/ncov2019/                 https://www.cdc.gov/coronavirus/2019-ncov/

As always, thank you for your trust in Kent County Water Authority as we continue to provide you with safe,clean, reliable water services. 

Kent County Water Authority is a nonprofit public utility created by the General Assembly in 1946 to distribute water in the Kent County service district. We deliver an average of 8.7 million gallons per day of potable water to more than 88,000 people through 27,700 customer accounts. We are committed to providing our customers with the most cost effective drinking water and services. We strive to keep our valued customers informed of their water system and thank you for your continued confidence in the product we deliver.

FEEL FREE TO CALL (401) 821-9300 WITH ANY QUESTIONS.

As always, thank you for your trust in Kent County Water Authority as we continue to provide you with safe, clean, reliable water services. 

  Contact Information

Hours: Mon-Fri, 8am to 4pm
  Phone: (401) 821-9300
  Fax: (401) 823-4810
  Email Customer Service

1072 Main Street
PO Box 192
West Warwick, RI 02893-0192
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