SAFE DRINKING WATER
It is important for you to know that KCWA’s drinking water treatment barriers provide protection that includes filtration and disinfection of our ground water sources. These treatments are effective in removing and/or inactivating viruses. It is important to also note that all water purchased and distributed to our customers from Providence Water Supply Board also provides the same. All water delivered to our customers meets all current federal and state drinking water requirements.
KCWA WILL NOT BE SHUTTING WATER OFF FOR NONPAYMENT
In an effort to keep our customers safe during the corona virus pandemic KCWA will be placing a moratorium on shut offs. KCWA will not be shutting off water for nonpayment through July 17, 2020. We continue to evaluate this moratorium as more information becomes available regarding the pandemic.
If you cannot make your payment by the due date, or if you already have a past due account, please contact us for a payment arrangement.
SUSPENSION OF INTEREST ON DELINQUENT BILLS
KCWA requested, and was granted by the Public Utilities Commission, a waiver on interest for those accounts that have become delinquent as a result of the pandemic.
SUSPENSION OF CREDIT CARD/ACH FEES
KCWA requested, and was granted by the Public Utilities Commission, a waiver on charging credit card/ACH fees to our customers.
IN-HOME FIELD APPOINTMENTS AND METER CHANGE-OUT PROGRAM
With Rhode Island entering Phase 2 of the COVID-19 plan to resume normal operations, Kent County Water will be resuming both non-essential field appointments and the Meter Change-out Program on June 1 and will limit the amount and nature of contact with customers during all field appointments, with the first appointments being scheduled for June 1. Our contractor Thielsch/WMS is contacting customers with previously scheduled appointments to begin rescheduling and initial mailers will be sent out starting on May 28. Information on the additional safety and sanitary procedures and implementation are outlined in the FAQ page, WMS FAQ.
HOW TO MAKE A PAYMENT
You can now make a payment online or over the telephone FREE OF CHARGE
PAY BY TELEPHONE: (401) 821-9300 (secure payments M-F 7:30 a.m. – 4:00 P.M.)
PAY BY ACH OR CC: https://www.ri.gov/app/kentcounty/water
MAIL A CHECK OR MONEY ORDER : PLEASE NOTE THE ACCOUNT NUMBER ON ALL CHECKS AND MONEY ORDERS
KENT COUNTY WATER AUTHORITY
PO BOX 9901
PROVIDENCE, RI 02940-4001
DROP OFF A CHECK OR MONEY ORDER (DROP SLOT AT SIDE ENTRANCE):
KENT COUNTY WATER AUTHORITY
1072 MAIN STREET
WEST WARWICK, RI 02893-0192
For additional information about the coronavirus, please visit:
As always, thank you for your trust in Kent County Water Authority as we continue to provide you with safe,clean, reliable water services.
Kent County Water Authority is a nonprofit public utility created by the General Assembly in 1946 to distribute water in the Kent County service district. We deliver an average of 8.7 million gallons per day of potable water to more than 88,000 people through 27,700 customer accounts. We are committed to providing our customers with the most cost effective drinking water and services. We strive to keep our valued customers informed of their water system and thank you for your continued confidence in the product we deliver.
FEEL FREE TO CALL (401) 821-9300 WITH ANY QUESTIONS.