If a drinking water emergency strikes within the Kent County Water Authority's service area, be prepared for a phone call, email, or text from our new emergency notification system. This system is called SmartNotice and allows us to quickly reach residents using telephone, email, and/or text communication. The notification system is a product of the Emergency Communication Network that handles the familiar CodeRED community notification system with the exception that SmartNotice is specially tailored for utility applications.
SmartNotice allows KCWA officials to deliver a prerecorded, tailored message, to either an entire community or a select portion of a city, advising residents about an emergency and/or important system maintenance information regarding the drinking water system.
The SmartNotice telephone databases are the listings that are in the local printed telephone directories. We encourage our customers to register cell phones or unlisted phone numbers to be notified in case of a water emergency.
Even if you live in a community that already uses CodeRED, we encourage all customers to enroll in SmartNotice so you can get messages specific to your drinking water.
Register your name, address, email and phones number(s) to make sure you are not left off the drinking water system notification list. All numbers will remain confidential and will be used only to communicate drinking water emergencies and other important information regarding the water system.
Follow this link to SIGN UP NOW!
KCWA Emergency Management Map